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Medi-Cloud | GP Practice Telephony

Smarter patient contact.
Better connected practices.

Hosted VoIP telephony designed around the demands of modern general practice.

Connect patients with the right teams, manage busy periods more effectively and gain better visibility of practice demand.

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Built for Primary Care Cloud-Hosted & Managed UK-Based Support
The Challenge

Built for the reality of general practice.

GP surgeries manage constant patient demand, changing priorities and busy reception environments. Your communications should help your team stay in control.

 
01

Peak Demand

Manage busy calling periods without leaving reception teams overwhelmed.

02

Patient Contact

Make it easier for patients to reach the practice and find the right support.

03

Practice Teams

Keep reception, administration and clinical teams connected throughout the day.

04

Multiple Locations

Bring different sites and teams together through one connected system.

05

Limited Visibility

Understand when demand increases and where pressure is building.

06

Business Continuity

Build a more resilient communications setup that supports your practice.

What Is Medi-Cloud?

Connected telephony for primary care.

Medi-Cloud brings hosted VoIP telephony, intelligent call management and practice visibility together in one connected solution.

Designed around the way GP surgeries operate, Medi-Cloud helps practices handle patient contact, connect teams and better understand communication activity.

Discuss Your Practice Needs

One connected practice.

01 Connect patients and practice teams
02 Manage demand and interactions
03 Understand activity and pressure points
04 Stay connected with cloud-hosted telephony
How It Works

From patient contact to the right team.

A clearer, more connected approach to managing patient communications.

 
1

Patient Contact

An incoming call from a patient.

2

Medi-Cloud

The hosted VoIP platform manages the interaction.

3

Intelligent Routing

Direct the call to the appropriate team or location.

4

Right Team

The relevant team handles the patient enquiry.

5

Practice Visibility

Call activity supports reporting and planning.

Key Capabilities

Everything your practice needs to stay connected.

From everyday patient calls to multi-site communications, Medi-Cloud brings essential telephony capabilities together.

 

Hosted VoIP

Cloud-based practice telephony, managed and maintained off-site.

Intelligent Routing

Direct patient demand to the right team or location.

Queue Management

Handle peak periods with configurable queuing and overflow options.

Practice Visibility

Use activity dashboards to understand what's happening across the practice.

Multi-Site Connectivity

Connect multiple practice locations and teams through one system.

Reporting

Turn call and contact activity into useful insight for planning.

Practice Outcomes

Less friction. Better visibility.

Technology that supports the people behind patient care.

 

Better Patient Access

Make contact easier to manage for patients and reception alike.

Less Team Pressure

Manage demand more effectively during busy periods.

Better Visibility

Understand practice activity and where pressure is building.

Connected Teams

Work more seamlessly across locations and clinical roles.

Reporting & Visibility

See what's happening across your practice.

Understand demand, activity and pressure points more clearly.

Medi-Cloud provides visibility of call activity and demand patterns, helping practice teams make more informed decisions about how communications are managed.

Explore Medi-Cloud Reporting
GP surgery receptionist viewing the Medi-Cloud call management dashboard
Implementation

A rollout built around your practice.

Moving to a new communications system should be carefully planned around your practice's needs.

 
01

Review

Understand your current telephony setup, patient access arrangements and communication challenges.

02

Plan

Identify priorities, review your options and develop an approach suited to your practice.

03

Connect

Implement your new telephony solution, support your teams and optimise the setup.

Book a Medi-Cloud Consultation
Connected Technology

Part of a more connected practice.

Bring together the communications and digital tools that support modern general practice.

 
Medi-Cloud

VoIP Telephony

Connected calling and practice communications.

ELAIRI

Virtual Receptionist

Intelligent support for patient contact and reception teams.

Digital Solutions

AI & Workflow Automation

Technology to help streamline everyday processes.

Internet Services

Practice Connectivity

Connectivity that supports your communications.

Featured Solution

Meet ELAIRI — Your Virtual Receptionist.

Intelligent technology designed to help manage patient contact before it reaches your reception team.

Frequently Asked Questions

Questions about Medi-Cloud?

Here are some common questions about moving your practice to hosted telephony.

 
Can we keep our existing telephone numbers?

In most cases, yes. Number porting allows practices to retain existing numbers when moving to Medi-Cloud. Your Linc consultant will confirm the options available for your specific numbers during the review stage.

Can Medi-Cloud support multiple practice locations?

Yes. Medi-Cloud is designed to connect multiple sites under one system, making it suitable for practices operating across more than one location. Teams can share communication resources, routing and reporting.

What reporting is available?

Medi-Cloud provides visibility of call activity, queue performance and peak demand periods. Speak to Linc about the specific reports and exports available for your practice.

What does moving to Medi-Cloud involve?

Linc follows a structured Review, Plan, Connect process tailored to your practice. This covers your current setup, patient access, number porting, team training and go-live support.

Will our practice experience disruption?

We plan implementation around your practice and work to minimise disruption. Your consultation will identify any migration requirements and agree an appropriate rollout plan.

Medi-Cloud

Ready for a more connected practice?

Discover how Medi-Cloud could help your practice manage patient contact, support busy teams and gain better visibility of demand.

Book a Medi-Cloud Consultation Talk to Linc

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