Connected Technology for NHS GP Practices

Better connected technology. Less pressure across your practice.

Connect your systems, people and processes. Give your team more time to focus on patients.

Smarter Patient Contact With Medi-Cloud Learn More About ELAIRI Patient Interactions

35+ Years Experience

98% Customer Retention

UK Based Support

Understanding Primary Care

Struggling to connect?

GP practices face growing demand, complex administration and increasing pressure on staff. The right technology can help bring everything together.

01 / PATIENTS

Patient Demand

Peak-time call queues and high demand make patient access increasingly challenging.

02 / RECEPTION

Reception Pressure

Constant competing priorities put additional strain on busy reception teams.

03 / MANAGEMENT

Practice Management

More information, more reporting and greater operational responsibilities.

04 / ADMINISTRATION

Clinical Administration

Repetitive processing takes valuable time away from higher-value work.

05 / INSIGHT

Limited Visibility

Disconnected systems make it harder to understand where demand sits.

06 / CAPACITY

GP Partner Time

Specialist time is too often lost to administrative and operational tasks.

The Linc Connected Practice

One partner. One connected surgery.

From patient communications to digital workflows and connectivity, Linc helps your practice work more efficiently.

01 / TELEPHONY

Medi-Cloud Telephony

Hosted VoIP designed for primary care, helping practices manage patient calls and improve accessibility.

02 / VIRTUAL RECEPTION

ELAIRI

Your virtual receptionist, bringing empathy, listening, accessibility, intelligence, reliability and inclusion to patient communications.

03 / AUTOMATION

Digital Solutions

Automate repetitive workflows with solutions including AI clinical scribing and document automation.

04 / PATIENT EXPERIENCE

Patient Check-In & Calling

Connect key patient touchpoints and support smoother journeys through the practice.

05 / DOCUMENTS

Managed Print

Smarter document workflows and dependable managed print services for busy healthcare environments.

06 / CONNECTIVITY

Internet Services

Reliable connectivity that supports the systems, communications and digital tools your practice depends on.

Intelligent Patient Communications

Calmer front desks, happier patients.

Meet ELAIRI: intelligent technology designed to deliver a more human patient experience.

Help your reception team manage demand more effectively while making it easier for patients to connect with your practice.

Book a Call Learn More

Meet ELAIRI

Intelligent technology. A more human experience.

Accessible Communications Support patients through clearer, more convenient interactions.

Reduced Reception Pressure Help teams spend less time on repetitive enquiries.

Better Patient Experience Create a smoother connection between patients and the practice.

Practice Review Offer

Free practice communications review.

Discover where your surgery could save time and money with a no-obligation review from our NHS specialists.

Claim Your Free Review

Better Outcomes for Your Team

Better connected. Better informed. More efficient.

Connected technology can make a meaningful difference across every part of your practice.

Reception Teams

Less repetitive admin

More capacity for meaningful patient interactions.

Clinical Administrators

Smarter workflows

Automation handles repeatable tasks, allowing your team to focus on important work.

Practice Managers

Better visibility

Clearer insight into demand, activity and practice performance.

GP Partners

More valuable time

Reduce operational distractions and support more effective use of clinical resources.

Connected Practice Technology

Giving your reception team the tools to work smarter.

Your reception team is at the heart of your GP surgery, managing patient enquiries, appointments and communications throughout the day.

With the right technology in place, your practice can simplify everyday administration, improve visibility and help staff manage competing demands more effectively.

From cloud telephony and intelligent call management to connected digital systems, Linc helps your practice create a more efficient and responsive working environment.

Explore Connected Practice Solutions

GP surgery receptionist viewing a customer management dashboard on a desktop computer

Connected Practice

When your technology connects, your practice flows.

Every system, team and touchpoint working together to reduce manual handling, improve visibility and free your people to focus on patients.

Understand

Review your current technology, workflows and challenges.

Connect

Bring communications and digital systems together.

Improve

Reduce repetitive tasks and improve efficiency.

Support

Keep your practice connected with ongoing specialist support.

AI-Supported GP Practice Technology

Smarter access.
More clinical time.

Meet MediCloud — an AI-supported access and efficiency platform designed for Welsh GP surgeries.

Help patients access the right care sooner while easing reception pressure, reducing clinical administration and supporting better clinician wellbeing.

Faster, more inclusive patient access
Less pressure on busy reception teams
Reduced clinical documentation and administrative workload
Better visibility of demand and practice capacity

Book an Access Consultation Learn More

Meet MediCloud

Six intelligent solutions.
One connected practice.

MediCloud Voice

AI voice receptionist and voice triage, with Welsh/English bilingual support.

MediCloud Flow

Context-aware telephony and clinical system integration with patient record linkage.

MediCloud Triage

Online, assisted and voice triage to support the right pathway, first time.

MediCloud Scribe

AI-assisted consultation transcription and structured clinical documentation.

MediCloud Assist

AI admin support for drafting, summarising and reducing duplicated work.

MediCloud Insight

Demand and capacity intelligence to identify pressure points and inform workforce planning.

It starts with understanding your practice.

Every MediCloud implementation begins with an access consultation, followed by a strategic review and phased implementation recommendations tailored to your surgery.

Frequently Asked Questions

Questions?

A few common questions about connecting your practice with Linc.

Can Linc work with our existing practice technology?

Linc can review your existing communications and technology setup to identify suitable integration and upgrade options. Where number porting is required, our team can manage the process as part of the transition.

Where could automation reduce administration?

Opportunities may include repetitive document processing, routine enquiries and other time-consuming administrative workflows. A practice review can help identify priorities.

How can we improve our telephone resilience?

Resilience options can include automatic failover and backup connectivity, helping your practice remain reachable during service disruptions.

What happens during a practice communications review?

Our team discusses your current systems, patient demand, staff workflows and operational challenges before identifying opportunities for improvement.

Give your team more time for what they do best.

Connect your technology, people and processes with Linc. Let's explore what a more connected practice could look like.

Book a Practice Technology Review Talk to Linc