Meet ELAIRI.
Your Virtual Receptionist.

A Virtual Receptionist is intelligent software that supports everyday patient interactions — managing routine enquiries, gathering information and guiding patients through appropriate workflows, so your practice team can focus on the conversations that genuinely need a person.

No. ELAIRI is designed to work alongside your team, not replace them. It handles the repeatable, routine side of patient contact so that your reception and admin teams have more time for the interactions that require human judgement, care and attention.

ELAIRI supports a range of everyday patient interactions including routine enquiries, appointment-related requests and information gathering. The specific workflows ELAIRI handles are configured to your practice — contact Linc to discuss your requirements in detail.

ELAIRI and Medi-Cloud are complementary parts of Linc's Connected Practice portfolio. Medi-Cloud manages your practice telephony and call routing, while ELAIRI supports the patient interaction layer. Together they help practices manage both the volume and quality of patient contact. Speak to Linc to understand how they work together in your setting.

ELAIRI is designed for GP practices and primary care environments. For specific information about compatibility with your current systems, we recommend speaking with the Linc team who can advise on how ELAIRI would work within your practice setup.

ELAIRI recognises when an interaction needs a person and routes appropriately. Patients who need direct contact with your team are passed through — ELAIRI does not block or prevent access to the practice. It simply handles what can be handled automatically, so your team is more available for the patients who genuinely need them.