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What to do when your phone system goes down
posted 11th July 2025
When your business phone system goes down, it can disrupt communication, stall productivity, and frustrate customers. Here’s a practical 300-word guide on what to do, and when to escalate to your provider - Linc Telecom - for help.
1. Stay calm and notify stakeholders
The first step is communication. Let your team know about the outage, and update your customers via email, website, or social media. Reassure them the issue is being addressed.
2. Identify the scope
Check if the issue affects all phones or just certain users. Try calling in and out using both desk phones and softphones. This helps determine whether it's a hardware, software, or network issue.
3. Run basic troubleshooting
. Restart equipment: Power cycle your desk phones, routers, and switches.
. Check device registration: Unregistered phones often just need a re-sync—disconnect and reconnect them to the network.
. Switch endpoints: If your desk phone doesn’t work, try the softphone app. Many systems, including those supported by Linc Telecom, allow you to route calls through multiple devices.
4. Use backup communication tools
Our platform provides mobile apps and web-based calling, switch to those to maintain contact with clients and colleagues.
5. Check your internet connection
VoIP systems rely on strong internet. A slow or downed network can cripple phones. Restart your modem/router and test with another connection—like a mobile hotspot—to rule out ISP issues.
6. Escalate to Linc Telecom
If the problem continues, contact Linc Telecom support. They can check the system remotely, identify outages or configuration issues, and provide next steps. Their team is equipped to handle escalations efficiently and get your communication back online.
7. Prepare for next time
Once resolved, review what happened. Implement failover options, update user guides, and ensure everyone knows how to switch to softphones or alternate lines during outages.
With a proactive plan and Linc Telecom's support, you can minimize downtime and maintain seamless communication—even when issues arise.