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Linc Arrive: Streamlining Patient Access and Enhancing Clinical Connectivity
posted 8th May 2025
Key Features & Compliance
Accessibility & Safety
Our solution is fully compliant with WCAG AA accessibility standards, ensuring that patients of all abilities can easily engage with the system. Additionally, Linc Arrive adheres to DCB0219 clinical safety standards, delivering a secure, reliable, and efficient check-in process that maintains the highest patient safety protocols.
Deployment & Technology
- Hardware: We leverage secure, power-efficient Android-based tablets that can be tailored to suit various site infrastructures. The adaptable design allows for a flexible deployment strategy, ensuring compatibility across different clinical settings.
- Software: Linc Arrive operates on an Internet First principle, minimising operational costs while ensuring robust performance. Connectivity is secured via TLS 1.2 protocols to our NHSE-assured hosting infrastructure. Clinical integration is achieved through lightweight software installed on select machines, removing the requirement for EMIS to be running, logged in, or even installed.
Analytics & Reporting
All interactions and performance metrics are captured within an analytics platform, allowing practices to generate self-service reports for ongoing optimisation and performance monitoring.
Patient Check-In and Engagement
Patient Interface
The user interface follows NHS Style Guide standards, supporting multiple languages to accommodate diverse patient populations. Patients can check in using on-screen prompts or via their mobile device by scanning a QR code displayed on tablets or posters throughout the surgery.
Additional Functionalities
For enhanced patient engagement, our optional questionnaires module allows the collection of customised patient information during the check-in process, streamlining administrative workflows while improving data collection.