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Improving Patient Access During the 8am Rush with Patient Care Navigator
posted 14th July 2025
The 8am rush is one of the biggest challenges GP surgeries face across the UK.
As soon as the lines open, patients flood the phones, trying to secure urgent appointments, often leading to long wait times, frustration, and pressure on reception staff. Linc’s Patient Care Navigator is designed to solve this problem—streamlining call handling, reducing missed calls, and improving patient satisfaction from the first ring.
Linc's Patient Care Navigator
Instead of relying on overwhelmed staff to manage high volumes of early morning calls, Patient Care Navigator acts as a digital front door to your practice. It provides intelligent call routing, automated messaging, and appointment triage, helping patients get to the right outcome faster—whether it’s booking with a GP, speaking to a nurse, or accessing online services.
During peak periods like the 8am surge, Patient Care Navigator can prioritise urgent cases, offer real-time queue positions, and direct patients to alternatives such as online booking or pharmacy support when appropriate. This reduces unnecessary GP demand and frees up lines for patients who truly need urgent care.
Practices using the system report a significant drop in missed calls, reduced hold times, and improved morale among front-line staff. With seamless integration into existing phone systems, it's a scalable solution tailored for NHS primary care.
In a world where patient expectations are rising and staffing remains stretched, Linc’s Patient Care Navigator helps you deliver better access and smoother service—even at the busiest times of day.
To find out more about how Patient Care Navigator can improve access at your practice, visit Linc Group today.